Privacy Policy — MASAHA

Introduction

MASAHA is committed to protecting the privacy of all users and licensed real estate brokers registered on the platform. This policy explains how data is collected, used, stored, and safeguarded when interacting with the MASAHA application or its web-based services.

Data We Collect

From Users:

• Full name
• Phone number
• Email address
• Property request details and specifications
• Budget range and preferred location
• Notes or documents voluntarily uploaded in-app

From Licensed Brokers:

• Broker or company name
• Contact details displayed to users within the platform
• License verification documents (when required)
• Subscription status and in-platform activity

Automatically Collected Data:

• App interaction logs
• Device and access information
• Behavioral analytics for service improvement and fraud prevention
• Cookies if accessing MASAHA web services

How We Use Your Data

• Deliver real estate matching services between users and brokers
• Verify broker licenses when required
• Send service notifications via SMS, email, or in-app alerts
• Enhance security and prevent fake requests, fraud, and misuse
• Manage broker subscriptions and internal platform operations

Data Storage & Protection

• All data is stored securely using industry-standard safeguards
• Access is restricted to authorized personnel only
• MASAHA applies technical and administrative measures to prevent unauthorized access, leaks, or data misuse

Data Sharing & Disclosure

MASAHA does not sell or trade user or broker data.

Data may only be shared if:

1. You provide explicit consent
2. Requested by legal authorities in Kuwait
3. Required to maintain or improve platform operations via trusted technical partners (payment, notifications, analytics, cloud storage, etc.) without transferring liability to MASAHA

Payments

• MASAHA does not receive or manage payments directly
• All payments are processed through licensed third-party providers
• MASAHA is not liable for any technical, financial, or legal disputes related to external payment providers

User & Broker Responsibilities

• Users and brokers agree not to misuse any data obtained through MASAHA
• MASAHA is not responsible for any communication, negotiation, agreement, or payment conducted outside the platform

Your Rights

• Request access to your data
• Request updates or corrections
• Request deletion of personal data after identity verification
• Opt-out from promotional messages
• File a complaint or inquiry via: hello@masahare.com